- We ship from Texas
- We offer international shipping
- Orders process Monday through Friday. Orders placed after 2PM on Friday’s will begin processing in order on Monday as our shipping department is closed on Saturday & Sunday.
- All shipping options will provide you with a tracking number.
- The USPS website does NOT update their tracking until the package has arrived at the destination sorting facility. The date that it shows your package scanned doesn’t necessarily mean that is the day it left our warehouse.
- If your order is returned because it was sent to the wrong address or is undeliverable, it is not PUNCHY’S responsibility to pay shipping for it to be resent.
- If your address is wrong and/or the package is lost, or delivered to the wrong address, please understand that PUNCHY’S cannot be held responsible, as shipping labels are created based on the address entered by the customer.
- Lost packages or broken packages will need to be filed as a claim with the USPS which can be done at this link. We do our best to research your packages but unfortunately cannot file the claim for you, it must be done by the customer on the order.
- If your item arrives damaged, please contact us within 24 hours of delivery. You can reach us at 254-918-1027 or email us at firstname.lastname@example.org. If you email us please list “damaged + Order#” in the subject line for quick response time.
Hey, we want you to love what you get but please understand that for us to be fair and follow these guidelines listed below.
Customer is responsible for return shipping and it must be received within 14 days from original delivery date on tracking number issued.
- Returns are accepted for store credit only
- Original shipping fees are non-refundable & customer assumes all return/exchange shipping costs unless PUNCHY’S was responsible for the mistake.
- Items must be in original packaging, unworn, unwashed and with all tags attached.
- Items must be scent free (NO makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements).
- Shoes must be returned in their original condition in their box without any damage to the packaging. Do NOT ship back with the label on the outside of the shoe box.
- Must have a return authorization code issued by our returns department
- Store credit will be issued in the form of a code or gift card to be used on the website.
Any returns shipped that do not qualify for an exchange or refund will be shipped back to you, the customer, at your expense.
Please ship items to the following address:
Not Eligible for Returns:
- Sale Items
- Any item discounted more than 30%
- Flash Sale Items
- Style Box Items
- Pre-sale items
- Intimates (i.e. bodysuits, bralette, ect)
- Hair Accessories
We reserve the right to not process any order that shows signs or wear and tear, smell of perfume or smoke, alterations, or damages.
If your item arrives damaged, please contact us within 24 hours of delivery.